All Case Studies
Global Recruitment Services for Pharmaceutical and Biotechnology Client Across Multiple Disciplines
Recruitment efforts to help scale global operations of renowned pharmaceutical and biotechnology company to fill high volume of vacancies each month across multiple functions.
Services provides include:
Contingent Workforce Solutions, Recruitment Process Outsourcing (RPO), Supplier of Work (SOW) Services
Name of Company
Global Pharmaceutical and BiotechnologySector
Life ScienceLocation
GlobalProject Background
Our relationship with the global pharmaceutical and biotechnology client began as they sought a reliable partner to support their need for contingent workers across multiple regions. As a fast-growing company with high demand for specialized skills in various fields, the client required a recruitment partner capable of servicing a broad range of disciplines. The initial project was focused on providing staffing for R&D, engineering, manufacturing, quality compliance, regulatory affairs, and several other business units. The partnership quickly expanded as the client recognized our ability to deliver top-quality talent consistently, meeting their operational needs in multiple countries across North America and EMEA.
The Brief
The client was looking for a recruitment partner to fill a high volume of vacancies each month, across multiple functions, including clinical and non-clinical R&D, engineering, quality, compliance, project management, finance, HR, and more. They needed a reliable, efficient, and global supplier capable of providing workers for short-term and long-term contracts, as well as supporting their permanent recruitment efforts in certain regions. The challenge was to maintain high service levels, ensure competitiveness in terms of rates, and meet the client’s expectations regarding candidate quality and speed of service. The client sought a partner who could consistently rank as a top supplier and offer solutions that aligned with their evolving global hiring needs.
The Solution
We approached the project by offering a comprehensive, multi-disciplinary recruitment solution that could cater to the client’s needs in both contingent and permanent recruitment across multiple regions. Our approach included:
Dedicated Recruitment Teams:
We assigned dedicated recruitment teams to handle each of the client's key disciplines, ensuring specialized knowledge and tailored recruitment processes for each function (e.g., R&D, engineering, quality, project management, IT, HR, etc.).
Global Reach with Local Expertise:
With a presence in key global markets (North America, EMEA), our teams leveraged local networks and market knowledge to source talent in multiple regions. Our Employer of Record (EOR) services and knowledge of regional employment laws allowed us to deploy workers swiftly and compliantly in countries like the USA, Ireland, UK, Netherlands, UAE, Angola, Nigeria, and Uganda.
Tailored Candidate Sourcing and Screening:
We maintained a robust candidate pipeline, using advanced recruitment tools and platforms to source, screen, and present qualified candidates. We consistently met the client’s expectations by presenting a high number of candidates that matched the job description and went on to interview stages.
Supplier Performance Management:
Our team worked closely with the client to ensure our performance was in line with their expectations. We consistently scored highly across multiple metrics, including requisition acceptance rates, submission-to-interview ratios, and competitiveness on rates, allowing us to maintain our status as a top supplier.
Strategic Advising on Market Trends:
Over time, we were recognized not only as a supplier but also as a trusted advisor. Our deep understanding of global hiring trends and market conditions led to us being awarded an advisory seat, where we discussed global talent strategies, market insights, and hiring trends with the client. This added value was critical in shaping their recruitment strategies and decision-making.
The Outcomes
Our partnership with the global pharmaceutical and biotechnology client has been a resounding success. Key achievements include:
Consistent Top Supplier Ranking:
From 2018 to the present, we have consistently ranked as a top supplier, meeting or exceeding key performance indicators on quarterly scorecards. This was based on metrics such as requisition volume, candidate quality, submission-to-interview rates, and competitiveness in pricing.
Key Global Supplier Status:
We were awarded key global supplier status, which involved securing a seat at the table with the client to discuss global hiring trends, talent acquisition strategies, and market conditions. This advisory role enabled us to build a deeper, more strategic relationship with the client, influencing their global workforce planning.
Expansion to Permanent Recruitment:
Our excellent track record of providing high-quality candidates led to our inclusion in the client’s Permanent Recruitment Preferred Supplier List (PSL) in the USA, Ireland, and the UK. Many of our candidates, originally hired on a contingent basis, were offered permanent positions due to their outstanding performance.
Global Workforce Solutions:
We successfully provided contingent workers in a wide range of regions, ensuring smooth workforce scaling in diverse countries, including the USA, Ireland, UK, Netherlands, UAE, Angola, Nigeria, and Uganda. This global presence allowed the client to operate seamlessly across multiple markets, ensuring that their talent needs were met at every level of the organization.
SOW Services Integration:
As a result of our high service levels, we were added to the client’s global supplier list for Statement of Work (SOW) services, further expanding our role and contributing to the broader success of their global operations.