The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction.
The Business Analyst / Project Manager reports to Manager, Operations to help support the growth and development of our internal program operational tools, which include:
Escalation Tool: Internal tool to manage field escalations
iSuggest: Digital suggestion box to manage program improvements and field suggestions
SharePoint: Internal team sites to manage team communications and documentation
SMaRT: Program application to manage changes in workforce such as on board and off boarding resources
Responsibilities:
Liaison between Stakeholders and the Cognizant Development, and Testing Team
Engage and manage the people, process, and technology that will accomplish the sprint's objectives
Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
Develop and publish communication plan for the sprint
Develop, publish, and educate the stakeholders on deployment plan
Create and communicate status updates to appropriate stakeholders
Meet with stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)
Document and manage backlog of user stories - JIRA or another repository
Liaison between Ops. development team and stakeholders
Identify and design innovative solutions per the business strategy and stakeholder needs
Communicate the requirements and designs to Ops. development team
Partner with and assist the Ops. development team during the development and unit testing phases
Develop, manage, and help execute functional and integration testing
Develop and maintain training and user documentation
Assist with communications to the stakeholders
Create, document, execute, and communicate results of user acceptance testing
Create SOP, work instructions, and detailed process flow diagrams of the solutions
Qualifications:
6+ years working in the same functional area on 3 or more concurrent projects
Experience managing 2 or more projects concurrently and the projects are in different phases
Able to document the output of the interactions in both written and flow diagrams
Ability to think through the logical unit of work and conduct a complete impact analysis
Able to develop good working relationships between all parties
Highly skilled in relational database: Develop ER diagrams; Design and execute SQL
Experience with Microsoft Power Platform: Power App, Automate, and Power BI
Working knowledge of JIRA, VISIO
Experience with Agile type projects and methodology
Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner
Experience with .NET
Smartsheet experience
Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
