Collections Specialist

Collections Specialist
Onsite in Redwood City, CA
1 year contract (renewable)
Hourly Pay Rate: $19-22/hr (employee benefits available at a cost)

As a Collection Agent, you will play a crucial role in helping our client recover outstanding debts while maintaining positive relationships with their customers. If you are a detail-oriented individual with excellent communication skills and a strong sense of empathy, we would love to hear from you.
Please note that this is not an entry-level position. Previous experience in collections or a related field is preferred.

In this role, you will have the opportunity to:
* Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
* Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
* Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

The essential requirements of the job include:
* High volume emails to assigned to assigned customers.
* Strong verbal and written communication
* Work with all internal departments to resolve tax or other discrepancies.
* Strong follow up skills.
* Strong reconciliation skills.
* Ability to search and organize outlook emails, create folders, and notate in Oracle.

It would be a plus if you also possess previous experience in:
* 3+ years of collections experience AR activities
* Oracle 12, Microsoft Word, proficient in Excel.
* Strong customer service skills
* Positive communication and phone demeanor.
* Team player and able to multi-task daily.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.