HR Specialist/Customer Service

HR Specialist

6-month initial contract

M-F 9:30 am-6 pm

Hybrid Schedule- 3/days onsite

$25/HR

North Chicago, IL

Orion Group is hiring an HR Specialist for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.). It provides Employee and Manager self-service support for our pharmaceutical client in North Chicago, IL.

The HR Specialist will support FTE Employees and Managers with their administrative and operational needs by opening tickets/cases and answering HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

HR Specialist Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
-Documents all employee inquiries, issues, and transactions in case management tools as required
-Participates in continuous improvement workshops and projects as requested
-Participates in ad hoc projects as required

HR Specialist Qualifications:
-High School Diploma or GED Equivalent.
-1+ years' experience within Human Resources.
-1+ years' experience in customer service.
-Strong customer service and interpersonal skills
-Familiar with HR service and processes as well as HRIS tools and systems
-Able to navigate computerized data entry systems and other relevant applications
-Able to follow standard procedures and processes
-Able to escalate issues timely to the right group
-Ability to handle confidential and sensitive information

-Empathetic; great customer service skills

-Experience with case management / taking back-to-back calls
-Spanish/French Canadian speaking skills a plus, for supporting PR and Canada; highly desirable.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.